Question

You've successfully added Mopar rock rails and all-weather floor mats to Steve's new Wrangler purchase. Which best practice should you follow next?

A) Recommend additional off-road accessories for enhanced performance.
B) Provide information on available extended warranty options.
C) Suggest a complete interior detailing service.
D) Propose a trade-in for a different vehicle model.

Answer 1

The best practice after adding accessories to a new Wrangler is to provide information on extended warranty options to protect the customer's investment.

Step-by-step explanation:

After successfully adding Mopar rock rails and all-weather floor mats to Steve's new Wrangler purchase, it would be best to follow up with a recommendation that enhances the vehicle's utility or protects the customer's investment. Option B) Provide information on available extended warranty options is a professional and helpful next step. An extended warranty can offer peace of mind and protect against unexpected repair costs, especially for a vehicle that may be used off-road. It is important to explain the benefits and terms of the extended warranty to the customer thoroughly, which can help build trust and a long-term relationship.