Question

An accident at Millwood Oil Refinery severely injured two workers. The company is conducting an investigation to understand what went wrong. After analyzing the situation, the company intends to bring in new safety processes to prevent such accidents in the future. In this scenario, Millwood Oil Refinery is using the mechanism of _____.

a) Retribution

b) Deterrence

c) Rehabilitation

d) Prevention

Which of the following control methods measures the results of managers' and workers' efforts instead of measuring what they do?

a) Feedforward control

b) Concurrent control

c) Feedback control

d) Outcome control

Answer 1

Millwood Oil Refinery is using the mechanism of prevention to avoid future accidents. The control method that measures the final results of efforts is referred to as Outcome control, which is focused on the end results rather than the process leading to those results.

Step-by-step explanation:

In the scenario where Millwood Oil Refinery is conducting an investigation after an accident and aims to implement new safety procedures, the company is using the mechanism of prevention. They are focusing on preventing future occurrences rather than punishing the workers involved or focusing solely on the consequences of the accident.

Concerning the control methods that measure the results of the efforts of managers and workers, the correct answer is d) Outcome control. Outcome control assesses the end results rather than the actions or behavior that lead to those results. This is different from feedforward, concurrent, and feedback control, which are more concerned with actions taken before, during, or after a process, respectively.