Question

Products they support. He is bringing on a vendor to help through a busy season. The vendor will only support some of the products that his team supports. How can he quickly provide the vendor with the resources they need?

Zane manages a team of tech support representatives. He built a dashboard to provide his team with the resources they need to learn the products they support. He is bringing on a vendor to help through a busy season. The vendor will only support some of the products that his team supports. How can he quickly provide the vendor with the resources they need?
a.Share them to the existing dashboard, but do not give them access to the resources it links to
b.Use Save as New to make a copy of the dashboard, then remove the widgets that do not apply
c.Publish the dashboard so they can view it, then hide the widgets that do not apply
d.Create a new dashboard from the Browse menu, then build the widgets as needed

Answer 1

Zane should use the 'Save as New' feature to create a copy of the existing tech support dashboard and then remove any widgets. The correct answer is b.

Step-by-step explanation:

Zane, who manages a team of tech support representatives, is facing a common business challenge: scaling up support during a high-demand period. With a new vendor coming on board to assist, it is crucial to quickly provide them with the necessary resources without overwhelming them with irrelevant information.

To ensure the vendor has access to the required resources, Zane should consider option b. This method allows for a swift adaptation of the existing dashboard, ensuring that the vendor receives only the necessary information related to the products they will support.

Creating a new dashboard from scratch (option d) can be time-consuming and not necessary if a suitable dashboard already exists. Merely hiding widgets (option c) or restricting access to resources (option a) may lead to confusion or limit the vendor's ability to provide effective support.