Question

When a customer requests an appointment regarding a Safety Recall or Service Campaign, dealership staff should _______.

A. Immediately schedule the appointment
B. Provide detailed information about the recall or campaign
C. Decline the appointment request
D. Ignore the customer's concern

Answer 1

Dealership staff should immediately schedule the appointment and provide detailed information about the Safety Recall or Service Campaign to ensure customer safety and satisfaction.

Step-by-step explanation:

When a customer requests an appointment regarding a Safety Recall or Service Campaign, dealership staff should immediately schedule the appointment. It is crucial for customer safety and satisfaction that the dealership addresses these issues promptly. After scheduling, they should also provide detailed information about the recall or campaign, ensuring the customer is fully informed of the associated risks and required actions. Ignoring a customer's concern or declining an appointment could not only harm the customer but could also have legal and reputational consequences for the dealership.

Answer 2

When a customer requests an appointment regarding a Safety Recall or Service Campaign, dealership staff should immediately schedule the appointment. Option A is the answer.

Step-by-step explanation:

In the context of customer service and vehicle safety, the most appropriate action for dealership staff when a customer requests an appointment related to a Safety Recall or Service Campaign is to immediately schedule the appointment. Safety recalls and service campaigns often involve addressing critical issues or necessary maintenance to ensure the safety and functionality of the vehicle. By promptly scheduling the appointment, the dealership demonstrates a commitment to customer safety and satisfaction, addressing the customer's concerns in a timely manner.

Option A is the answer.