Question

A customer calls a dealership for an appointment about a Safety Recall notification. The customer is concerned about whether or not the vehicle is safe to drive. In responding to this customer, dealership staff should __________.

A. Assure the customer that the vehicle is safe
B. Advise the customer to continue driving without concern
C. Provide alternative transportation options
D. Disregard the safety concerns

Answer 1

Dealership staff should listen to the customer's safety concerns regarding a Safety Recall and provide alternative transportation options without assuring the safety of the vehicle before inspection.

Step-by-step explanation:

When a customer calls a dealership about a Safety Recall notification and expresses concern about the safety of their vehicle, the dealership staff should not assure the customer the vehicle is safe without proper inspection. Instead, they should listen to the customer's concerns and provide alternative transportation options if necessary, until the recall issue has been addressed. It is crucial to prioritize the customer's safety and the dealership's liability, rather than advising the customer to continue driving the vehicle without concern or disregarding the safety concerns.