Question

A MA is checking in a patient who does not speak the same language as the assistant. Which of the following actions should the assistant take?

a) Ask a bilingual staff member to assist with communication
b) Address the patient by her first name
c) Use medical terminology when speaking to the patient
d) Avoid using body gestures when communicating

Answer 1

The best action for a Medical Assistant to take when checking in a patient who does not speak the same language is to ask for assistance from a bilingual staff member. This facilitates effective and accurate communication, which is crucial for both information gathering and patient care.

Step-by-step explanation:

If a Medical Assistant (MA) is checking in a patient who does not speak the same language as the assistant, the most appropriate action to take is to ask a bilingual staff member to assist with communication. This ensures that there is effective communication between the MA and the patient. Proper communication is essential for gathering the patient's personal and medical information accurately and ensures the patient understands the care they will receive.

Addressing the patient by their first name, using medical terminology, or avoiding body gestures may not be helpful if there is already a language barrier. Instead, clear communication through a bilingual individual or a professional interpreter can help avoid misunderstandings and provide the patient with the necessary comfort and understanding of their medical care.