Question

Angela, a Marketplace-registered agent, is traveling on vacation outside of the United States. A client calls her with an urgent request to assist with an application update. How should Angela help this consumer? Entering multiple choice section Select the best answer A. Reach out to a colleague in her office and request that they the consumer to help them make the update B. Wait until she returns from vacation to update the client's application Log in directly to the EDE partner's website. C. Angela uses and complete the application update Use her VPN to connect to her EDE partner's website and complete the application update

Answer 1

Angela should request a colleague in her office to assist her client with the urgent application update. This ensures client satisfaction and adherence to security protocols while Angela is unavailable. She should follow up upon her return to make certain the matter was resolved.

Step-by-step explanation:

If Angela, a Marketplace-registered agent, receives an urgent request from a client to assist with an application update while she is on vacation outside of the United States, the best course of action would be to ensure that the client receives the necessary assistance without compromising security or violating any protocols. Given that Angela might have limitations accessing data securely while traveling, the most appropriate response would be:

A. Reach out to a colleague in her office and request that they assist the consumer to help them make the update

This ensures that the client's needs are addressed promptly while Angela is unavailable. It's important for Angela to follow up with her colleague after her vacation to ensure that the client's issues were properly resolved. Marking her calendar as a reminder to follow up is a good practice. Should Angela choose to directly assist the client, she must ensure she does so using secure methods approved by her workplace.