Final Answer:
Effective communication skills for a support agent are based primarily on the ability to b) Empathize with the customer.
Step-by-step explanation:
Effective communication in customer support is not solely dependent on speaking multiple languages fluently (Option A) or using technical jargon (Option C). While these skills may be valuable in certain contexts, empathy with the customer (Option B) is fundamental.
Empathy involves understanding and sharing the feelings of another person, which is crucial in addressing customer concerns and building a positive rapport. Option D, avoiding eye contact, is counterproductive, as non-verbal cues like eye contact contribute to effective communication. Ultimately, empathizing with customers allows support agents to connect on a human level, leading to better problem resolution and overall customer satisfaction.
Option B is the answer.