Question

A medical assistant is checking in on a patient who does not speak the same language as a medical assistant. Which of the following actions should the medical assistant take?

A. Use a professional interpreter service.
B. Speak louder to ensure understanding.
C. Use basic hand gestures for communication.
D. Ignore the language barrier and continue with the check-in.

Answer 1

The correct action when facing a language barrier with a patient is using a professional interpreter service to ensure clear and accurate communication in a medical setting.

Step-by-step explanation:

When a medical assistant encounters a patient with whom they do not share a common language, the most appropriate action to take is to use a professional interpreter service. Speaking louder, using basic hand gestures, or ignoring the language barrier are not effective strategies for clear communication in a medical setting. Effective communication is essential for accurate patient evaluation and to avoid potential misunderstandings that may affect a patient's care. Language proficiency and professional communication are fundamental to developing a good rapport with patients and providing high-quality care.