Question

When communicating on the telephone with a patient, which of the following action by a medical assistant demonstrates the use of appropriate technique for outgoing calls?

a. placing the patent on hold when accessing information
b. speaking with an unchanging pitch
c. holding the receiver a minimum 5 cm (2 in) from the mouth
d. allowing the patient to be the one to end the call

Answer 1

The appropriate technique for outgoing calls by a medical assistant includes holding the receiver about 5 cm from the mouth, enunciating clearly, and using specific terms and respectful language.

Step-by-step explanation:

When communicating on the telephone with a patient, a medical assistant demonstrates the use of appropriate technique for outgoing calls by holding the receiver a minimum 5 cm (2 in) from the mouth. This ensures clear communication without distortion. In contrast, placing the patient on hold when accessing information might be necessary, but should be done politely with the patient's consent. Speaking with an unchanging pitch can be monotonous and unengaging, while allowing the patient to end the call can lead to unnecessarily long conversations and is not considered efficient professional conduct. Utilizing specific terms or jargon, enunciating clearly, and using respectful language are key to maintaining effective communication during calls.