Final answer:
The two satisfaction rates indicating a passenger may return to an airline include comfort and convenience during their journey. Efficient energy use, such as fuel consumption per passenger, and streamlining processes like check-ins and boarding can also affect passenger satisfaction and influence return rate.
Step-by-step explanation:
The two satisfaction rates that show a passenger may return to use an airline service are usually linked to comfort and convenience. Comfort can relate to the seating, amenities, and overall experience during the flight, while convenience includes aspects such as the ease of booking, airport processes, and punctuality of the service. To increase the likelihood of a customer choosing the same airline again, companies strive to enhance these areas. If travelers experience high levels of comfort and have a convenient journey with minimal disruptions, their satisfaction rates are expected to be high, which is a strong predictor for customer retention and loyalty.
Another critical factor could be the comparison of energy efficiency, such as fuel consumption per passenger. In a scenario where an airplane is 80% full, resulting in an effective fuel economy of 72 miles per gallon per passenger, a car would need to achieve at least 24 m.p.g. to match the airplane's energy expenditure. Airline companies might also interest themselves in factors like the consistency of special requirements per flight, for example, the number of babies on board, to ensure adequate safety equipment, contributing to overall passenger satisfaction.
However, satisfaction can be affected negatively by the required steps to board an airplane such as standing in lines for check-ins, security screenings, and boarding processes. The rate-determining step in these scenarios often lies in the bottlenecks caused by limited resources, such as ticket agents and security scanners, that can contribute to passenger frustration and lower satisfaction rates. Improving these processes can greatly enhance customer satisfaction and influence their decision to travel with the airline in the future.