Question

When communicating on the telephone with the patient, which of the following actions by a medical assistant demonstrates the use of appropriate technique for outgoing calls?

A. Speak quickly to save time.
B. Use jargon to sound professional.
C. Confirm patient identity before discussing details.
D. Share personal anecdotes to build rapport.

Answer 1

Confirming patient identity before discussing details demonstrates the appropriate technique for outgoing calls in medical communication.

Step-by-step explanation:

The appropriate technique for outgoing calls in medical communication includes confirming the patient's identity before discussing any details. This can help ensure patient privacy and prevent sensitive information from being shared with the wrong person. Speaking quickly to save time, using jargon, and sharing personal anecdotes are not considered appropriate techniques for outgoing calls with patients.