Final answer:
The Nordstrom tire story exemplifies the company's dedication to exceptional customer service by illustrating a tale where a refund was given for tires at a fashion retailer. It has been impactful to Nordstrom's legacy by emphasizing the significance of customer satisfaction in building a brand.
Step-by-step explanation:
The Nordstrom tire story is a famous tale representing the company's exceptional customer service. It is said that a customer came into a Nordstrom store with tires and demanded a refund. Despite Nordstrom being a fashion retailer and not selling tires, the customer was allegedly given a refund. This story, although it may be an urban legend, became emblematic of Nordstrom's commitment to going above and beyond for its customers, a principle that has guided the company's service philosophy to this day. The impact of this story is significant because it underscores the importance of customer satisfaction in building a successful retail brand.