Question

The host quoted a 15-minute wait for a party of 4. It has been 35 minutes already, and they are getting upset. They came here to celebrate a birthday because that's what the little girl requested, so they really don't want to leave; they just want a table. What do I respond to?

A) Offer an apology and a free dessert.
B) Explain the situation and offer a discount on the meal.
C) Offer complimentary drinks while they wait.
D) Assure them their table will be ready soon.

Answer 1

The best response would be to apologize for the delay and assure the customers that their table will be ready soon. Offering complimentary drinks or a discount on the meal can be considered as gestures of goodwill.

Step-by-step explanation:

I would respond to the upset customers by option D) Assure them their table will be ready soon.

First, I would apologize for the delay and reassure them that their table will be ready in a few minutes. It's important to acknowledge their frustration and express empathy for their situation.

Offering complimentary drinks while they wait (option C) or explaining the situation and offering a discount on the meal (option B) could also be considered as gestures of goodwill to help alleviate their frustration.