Question

How does the article develop the idea that one purpose of active listening is to prevent ineffective communication caused by anger or inattention?

Options:
1. By providing examples of how active listening can diffuse anger and improve communication.
2. By explaining the negative consequences of ineffective communication caused by anger or inattention.
3. By discussing the benefits of active listening in fostering empathy and understanding.
4. By highlighting the role of active listening in reducing misunderstandings and conflicts.

Answer 1

The article develops the idea that active listening prevents ineffective communication by emphasizing emotional awareness, encouraging engagement, and promoting mutual understanding and collaboration.

Step-by-step explanation:

The article suggests that one purpose of active listening is to prevent ineffective communication which may stem from emotions like anger or from a lack of attention. It does this primarily by:

1. Highlighting the importance of recognizing the emotional undertones in a conversation to foster better understanding and rapport.
2. Stressing participation in discussions as a means to demonstrate interest and engagement, which is a central component of active listening.
3. Explaining that effective communication requires a two-way exchange where both parties listen, ask questions, and rephrase to ensure mutual understanding, thus preventing conflicts and misunderstandings.

This process is crucial in maintaining a positive professional relationship, as it allows individuals to express emotions and viewpoints without judgment while keeping the focus on collectively working towards a resolution.