Final answer:
Gavi's Fast Food Restaurant overcame customer complaints about confusing lines by implementing clear floor markings, resulting in enhanced service and no further complaints during peak hours.
Step-by-step explanation:
An example of a company that received numerous customer complaints and worked to overcome those complaints is Gavi's Fast Food Restaurant. The scenario involved a confusing system for customers when lining up to pay.
As the lunch-hour manager, the individual responsible took action by buying floor markings to direct customers to the appropriate line for each cash register.
This proactive approach resulted in no customer complaints during high traffic periods, reduced stress for customer service clerks, and increased the restaurant's ability to serve more customers efficiently.
The action taken was to buy floor markings to show customers where to line up for each cash register. As a result, during subsequent high traffic periods, there were no customer complaints about line-ups and the store served a higher number of customers on a daily basis.