Final answer:
The nurse is using a technique called reflective or active listening. This involves paraphrasing the patient's words to ensure understanding and show engagement, taking into account body language and tone, as well as avoiding an authoritative tone to encourage open dialogue.
Step-by-step explanation:
The communication technique used by a nurse when they restate what the patient expresses using different words is known as reflective listening or active listening. This technique involves the nurse carefully listening to the patient and then paraphrasing or rephrasing what the patient has said, to ensure understanding and to show that the nurse is fully engaged in the conversation. Employing specific terms or jargon, enunciating clearly, and using respectful language are all important aspects of effective communication within a healthcare environment.
When analyzing the effectiveness of communication, it's essential to observe the patient's voice for shifts in volume, tone, or vocabulary, as well as their body language for additional insights into their emotions or state of mind. Considering the words and phrases used can also help in understanding the patient better, especially if they are using medical or other specific terms that may not be familiar to everyone. Throughout the communication process, it is beneficial to avoid demonstrating a sense of authority which could hinder the dialogue. Phrases like "it seems that," help to express concern while inviting the patient into a constructive conversation.