Final answer:
The error was made at Step 1 in the factorization process. The correct factors should be (x-4)(x+2), leading to solutions x=4 and x=-2.
Step-by-step explanation:
The student made an error in Step 1 of solving the equation x²-2x-8=0. The correct factorization of the quadratic polynomial is (x-4)(x+2), not (x-4)(x-2) as the student performed.
When factored correctly, the equation becomes (x-4)(x+2)=0, which leads to Step 2: solving the individual factors for x: x-4=0 results in x=4, and x+2=0 results in x=-2.