Final answer:
To reset a Motorola phone stuck on the startup screen, you can try performing a soft reset or a factory reset. If the issue persists, it may indicate a hardware problem.
Step-by-step explanation:
If your Motorola phone is stuck on the startup screen, you can try performing a soft reset to resolve the issue. To do this, hold down the Power button and the Volume Down button simultaneously for about 10-20 seconds until the phone restarts. This should help clear any temporary software glitches that may be causing the problem.
If a soft reset doesn't work, you can try a factory reset. However, please note that a factory reset will erase all data on your phone, so make sure to backup your important files beforehand. To perform a factory reset, go to the Settings menu, select System, and then tap on Reset. Follow the on-screen instructions to complete the reset process.
If the problem persists even after a factory reset, it may indicate a hardware issue. In such cases, it's best to contact Motorola customer support or take your phone to an authorized repair center for further assistance.