Final answer:
To determine which customers should be sent the coupon, calculate the expected profit for each customer using the provided formula. If the expected profit is positive, the customer should be sent the coupon.
Step-by-step explanation:
To determine which customers should be sent the coupon, we need to calculate the expected profit for each customer. The expected profit of sending a coupon offer to a customer is calculated using the formula:
Expected Profit of Coupon offer = P(coupon used) x Profit if coupon used + (1 - P(coupon used)) x Profit if coupon not used.
For each customer, multiply the coupon usage probability by the profit received from the product sponsor when the coupon is used, and then add the complement of the coupon usage probability multiplied by the negative cost of sending the coupon.
If the result is positive, that customer should be sent the coupon.