Final answer:
The function emphasized when educating and training office personnel to improve patient communication is staffing, as it involves developing competencies and comfort in employee roles to enhance patient care.
Step-by-step explanation:
When it comes to educating and training office personnel so that patients feel more comfortable speaking with them, the function that is emphasized is staffing. Staffing involves both the hiring of individuals and their ongoing development through training and education. The purpose is to ensure that personnel are competent and comfortable in their roles, which in the context of a medical office, includes being approachable and communicative with patients in a way that supports their care. Training office personnel to engage effectively with patients helps build a rapport and trust, leading to better patient care and satisfaction.