Final answer:
In a threatening situation on a call, an EMS provider should plan an escape route, retreat without confrontation, and notify law enforcement, but should not stand up to the aggressive party as it may escalate the situation.
Step-by-step explanation:
If, while on the scene of a call, you are threatened by the patient or his family, you should do all of the following, EXCEPT stand up to the patient because you do not have to take this abuse. The correct actions to take include quickly planning your route of escape, beginning to retreat without confronting the patient, and notifying law enforcement personnel. Confronting a hostile patient can escalate the situation and put you at greater risk, which is why it is strongly advised against emergency medical services (EMS) safety protocols. Ensuring your safety is paramount, and as such, creating a plan to quickly and safely evacuate the scene is essential.
Key steps in ensuring the safety of emergency personnel include assessing situations for dangers, strategizing escape routes, and when necessary, calling for law enforcement or additional support. EMS protocols prioritize the well-being of responders so that they can continue to provide medical assistance where it is safe to do so.