Question

cloud kicks (ck) has a partner community with an external account hierarch. the number of partner roles is set to two with the roles defined as partner manager and partner user. if ck has a partner user at a child account that creates a case, who will have access?

Answer 1

If a partner user at a child account in the Cloud Kicks external account hierarchy creates a case, both the partner user and the partner manager will have access to it.

Step-by-step explanation:

If a partner user at a child account in the cloud kicks (ck) external account hierarchy creates a case, both the partner user and the partner manager will have access to it.

The number of partner roles is set to two - partner manager and partner user. This means that both roles have access to any cases created by the partner user.

For example, if the partner user at the child account creates a case, they can work on it and have full access to it, while the partner manager can also view and edit the case if needed.