Final answer:
The best indication of a 'you attitude' is option c. 'you are an important customer', as it focuses directly on the customer's value and importance.
Step-by-step explanation:
The “you attitude” refers to a communication style that focuses on the needs and interests of the recipient, rather than the sender. It's a customer-centric approach that shows understanding and respect for the customer’s perspective. The option that best indicates a “you attitude” is you are an important customer. This statement is framed in a way that focuses on the value of the customer, thereby addressing their importance directly. Options like ‘your complaint is being reviewed’ and ‘we feel sure we can give good service’ are less about the customer and more about the business or process. The option ‘we are happy to have you as a customer’ is closer to a “you attitude,” but it still focuses on the feelings of the company rather than the customer’s status or experience.
A positive work culture and job satisfaction, as well as being seen as a valuable customer, are essential for fostering a strong relationship between the organization and the customers or employees. This aligns with the best practices of professional behavior and resourcefulness mentioned in the provided references, which highlight the importance of seeing a manager as a vital customer and providing exceptional customer service to increase job satisfaction and open up opportunities.