Final answer:
The true statement about knowledge management and systems is that easily communicated or written down knowledge is called explicit knowledge, which is key in knowledge management strategies.
Step-by-step explanation:
When discussing the topic of knowledge management and systems, the statement that holds true is: 'knowledge that is codifiable and easy to communicate or write down is called explicit knowledge.' This type of knowledge is structured, documented, and easily shared. Systems like Zoom, to address the first incorrect statement, increase a business's ability to absorb and make use of knowledge, affecting its absorptive capacity, contrary to the claim of little effect.
The second statement is incorrect because the ability of organizations to recognize, assimilate, and apply new knowledge is known as absorptive capacity, not expressive capacity. In conclusion, explicit knowledge is significant because it can be dispersed across an organization and utilised efficiently, making it a crucial aspect of knowledge management strategies.