Final answer:
The nurse demonstrates active listening by making consistent eye contact while nodding, which shows engagement and attentiveness to the client's needs. Active listening involves understanding emotions and nonverbal cues without rushing to offer advice or relate personal experiences.
Step-by-step explanation:
In the situation described where a nurse is communicating with a client in an impatient mental health facility, the action that demonstrates the use of active listening is making consistent eye contact while nodding. This nonverbal cue indicates that the nurse is engaged and attentive to the client, a key aspect of active listening. Active listening also involves understanding not just the words but the underlying emotions and nonverbal communication, without immediately offering advice or redirecting the conversation to the listener's experiences.
Active listening is important in building rapport and indicating to the client that the nurse is fully present in the conversation. It requires observing the client's nonverbal cues, such as body language, to gauge their feelings and responses. It's crucial for the listener to refrain from judgment, avoid unnecessary interruptions, and be patient before offering solutions, ensuring they fully understand the client's perspective and needs.
For a nurse, employing effective communication skills, like active listening, can significantly contribute to the quality of care provided. It helps in creating a supportive environment where clients feel heard, understood, and valued.