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What are the pros of a high touch, low volume practice?

a) Increased revenue per transaction

b) Lower operational costs

c) Faster customer turnover

d) More time for leisure

1 Answer

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Final answer:

High touch, low volume practices come with several advantages such as increased revenue per transaction, lower operational costs, more time for leisure, and an easier time attracting financial capital and top talent.

Step-by-step explanation:

The pros of a high touch, low volume practice relate to the quality and personalized service provided to clients. This sort of business model is about providing high-value services to each customer, which typically results in:

  • Increased revenue per transaction: As services are tailored and more personalized, they can command a higher price point.
  • Lower operational costs: Although upfront costs might be high due to the specialization of services, over time, a streamlined clientele means potentially lower marketing and administrative costs.
  • More time for leisure: With fewer clients to manage, professionals have more time to allocate to each client and for personal leisure, balancing work and life more effectively.

In addition, businesses that operate on this model can attract financial capital more easily due to their potentially higher profit margins. These businesses are slightly larger in size, offering a more stable investment to financial backers. Furthermore, they find it easier to attract top talent to their organization, since the model can support paying for specialized skills. Finally, with a strong value proposition, such businesses find it easy to raise financial capital, as investors are often attracted to their specialized markets and high-quality customer service.

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