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A work group of three secretaries who take turns answering the phones, sorting mail, and typing and filing correspondence are demonstrating which of the following?

a. Task force
b. Cross-functional team
c. Pooled task group
d. Sequential task group

1 Answer

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Final answer:

A group of secretaries sharing responsibilities of answering phones, sorting mail, and managing correspondence is an example of a pooled task group.

Step-by-step explanation:

A work group of three secretaries who take turns answering phones, sorting mail, and typing and filing correspondence are demonstrating a pooled task group.

A pooled task group is where group members each contribute to the overall group performance, but perform their tasks independently.

This is in contrast to a sequential task group where tasks have to be performed in a certain order, a cross-functional team which typically includes members from different departments or areas of expertise, or a task force which is formed temporarily to address a specific issue or project.

The work group of three secretaries who take turns answering the phones, sorting mail, and typing and filing correspondence is demonstrating c.

Pooled task group. In a pooled task group, individuals work independently, but their efforts are combined to achieve a common goal. Each secretary in this work group has their own set of tasks to complete, but they work together to ensure the smooth functioning of the office.

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