Final answer:
The upper control limit is 20.57 ounces and the lower control limit is 19.43 ounces. The process is considered to be under control.
Step-by-step explanation:
The upper and lower control limits can be calculated using the formula:
Upper Control Limit = Sample Mean + (3 * Sample Standard Deviation)
Lower Control Limit = Sample Mean - (3 * Sample Standard Deviation)
Using the given sample means of 19.4, 20.2, 20.5, 20.7, and 21.1 ounces, we can calculate the sample standard deviation to be approximately 0.57 ounces. Plugging in the values, the upper control limit is 20.57 ounces and the lower control limit is 19.43 ounces.
Based on these control limits, we can see that all of the sample means fall within the control limits. Therefore, the process is considered to be under control as there are no points outside of the control limits.