Question

A major competitor of Serve-U-Rite Oil Changes suddenly creates a new service product that guarantees a customer's oil change in half the time. This is an example of an impact on the organization's:

a. general environment
b. task environment
c. economic environment
d. legal environment
e. political environment

Answer 1

A new service from a competitor affecting oil change times impacts Serve-U-Rite Oil Changes' task environment, which includes direct market forces like customers and competitors.

Step-by-step explanation:

A major competitor of Serve-U-Rite Oil Changes suddenly creating a new service product that guarantees a customer's oil change in half the time is an example of an impact on the organization's task environment. The task environment includes those sectors that have a direct impact on the operations of a firm, such as customers, competitors, suppliers, and labor supply. A change in the services offered by a competitor directly affects the competitive landscape and may influence customer expectations and behavior, forcing Serve-U-Rite Oil Changes to adapt to remain competitive.