Final answer:
Jessica being praised for her superior customer service is an example of organizational effectiveness, aligning with meeting goals and stakeholder satisfaction.
Step-by-step explanation:
Jessica being praised by her supervisor for displaying superior customer service during an encounter with a problem customer is an example of organizational effectiveness. Effectiveness refers to an organization's success in meeting its goals and satisfying its stakeholders' needs, which in this case is achieved through excellent customer service. Several categories can assess organizational performance, such as efficiency, which refers to the use of minimal resources to achieve an outcome, and structure, relating to how the organization is arranged. However, effectiveness is about the overall achievement of objectives, like enhancing customer satisfaction, which can lead to increased job satisfaction and open up opportunities for employees.