Final Answer:
When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of:
Planning.Thus the correct option is a.
Step-by-step explanation:
When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of planning. Planning involves setting organizational goals and determining the means to achieve them. In this case, the decision to become the top service-quality clothing company reflects a strategic goal, and the planning process would involve outlining the steps and resources needed to achieve that objective.
Setting such ambitious goals is an integral part of the planning function in management. It guides organizational efforts, aligns resources, and provides a roadmap for the company's future direction. The decision to become the number one service-quality clothing company demonstrates a proactive and forward-thinking approach by senior managers at Gap, Inc.Thus the correct option is a.