Final answer:
The main features of the ServiceNow SAM product focus on b)Software Asset Management, which involves tracking and managing software licenses. It also includes GUI enhancements but lacks virtual reality or social media analytics features.
Step-by-step explanation:
The main features of the ServiceNow SAM b)(Software Asset Management) product revolve around the management and optimization of software assets within an organization. One of the key capabilities includes Software Asset Management, which helps businesses track, manage, and optimize software licenses and usage to ensure compliance and cost-effectiveness. Additionally, the platform comes with a range of GUI enhancements for ease of use, but it does not inherently offer virtual reality integration or social media analytics as part of its core functionality.