Final answer:
The balanced scorecard includes financial, customer, internal process, and organizational capacity metrics, but does not traditionally include human resources as a separate metric.
Step-by-step explanation:
The balanced scorecard is a strategic planning and management system used by organizations to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. It is typically made up of four perspectives: financial, customer, internal process, and organizational capacity. The option human resources is not traditionally listed as a separate category within the balanced scorecard, which instead may be considered as a part of organizational capacity or learning and growth perspective.