Final answer:
Zane is demonstrating interpersonal roles as per Mintzberg's categorization because his approach focuses on building trust and strong relationships with his employees, aligning with the transformational leadership style.
Step-by-step explanation:
Zane's approach to having the same relationship with his employees as he does with his customers, and his focus on gaining his employees' trust, demonstrate the importance of interpersonal roles. According to Mintzberg's role categorization, interpersonal roles involve responsibilities such as leadership and fostering relationships within the organization. This facet of management is crucial, as it directly impacts the leader-follower relationship, team dynamics, and the overall health of the organization.
Interpersonal roles are contrasted with decisional roles, which focus on decision-making processes, and informational roles, which involve the processing and dissemination of information. A leadership role, while sometimes categorized separately, is inherently an interpersonal role that revolves around building and maintaining trustworthy relationships.As institutions are composed of individuals and groups, interpersonal roles are a vital component across various layers of an organization. Leadership plays a significant role, providing vital support for employee skill development and career growth, and the influence of a manager can substantially affect an employee's job satisfaction.Therefore, Zane is likely demonstrating his skills in interpersonal roles, as these roles encompass leadership duties and the cultivation of quality relationships within an organization. By valuing his employees' trust, Zane is aligning his management approach with the transformational leadership style, which is often associated with increased employee satisfaction and trust.