Final answer:
The statement is false; Total Quality Management (TQM) involves the training and participation of all members in an organization, not just selected employees, because it aims for continuous improvement and customer satisfaction through an inclusive organizational culture change.
Step-by-step explanation:
The statement that a company that adopts total quality management (TQM) trains only selected employees in quality is false. Total quality management is a holistic approach to long-term success through customer satisfaction, and it relies on the participation of all members of an organization. It involves continuous improvement in all functions and processes, which means every employee from top management to the shop floor workers needs to be involved in the quality improvement process.
Training selected employees does not fully support the principles of TQM since it excludes others who are also part of the system and process. TQM requires an organizational culture change that incorporates quality in every activity, not just in certain areas. Hence, for the TQM to be effectively implemented, training should be provided to all employees to ensure everyone is equipped with the knowledge and skills necessary to contribute to the TQM goals.