Question

Zane strives to have the same relationship with his employees that he does with his customers. He thinks it is essential to have​ employees' trust just as it is essential to have the trust of customers. Which category of roles identified by Mintzberg would this likely​ demonstrate?

Answer 1

Zane's focus on building trust with employees as he does with customers demonstrates Mintzberg's interpersonal roles, reflects modern leadership trends, and aligns with concepts of meaningful work.

Step-by-step explanation:

Zane's approach to value relationships with his employees as much as he does with customers likely demonstrates the interpersonal roles identified by Mintzberg. This mindset aligns with the shift in the traditional hierarchy where the manager/employee relationship is viewed as a partnership. It also recognizes the importance of a manager's role in supporting career growth, providing opportunities for skill development, and influencing job satisfaction. Moreover, it emphasizes the necessity for mutual understanding and cooperative relationships between managers and employees for success in both the individual's career and organizational goals. Zane's approach towards his employees seeks to create a respectful and trusting work environment that allows for meaningful work, as detailed in the philosophies of thinkers like Norman Bowie. This reflects the understanding and empathy necessary for a positive work relationship, in line with the modern approach to meaningful leadership and institutional roles.