Final answer:
The best strategy to handle an angry client is to remain calm and empathetic, carefully choose your words, and focus on resolving the issue rather than blaming. Actively listening and restating the client's concerns can affirm their feelings and help defuse the situation.
Step-by-step explanation:
One good strategy to help deal with an angry client is c) Remaining calm and empathetic. When faced with such situations, it's important to choose your words carefully so as not to exacerbate the problem. Stay as calm as possible and actively listen to the client's concerns. Avoid suggesting that you're right and the client is wrong, but remain open and respectful throughout the interaction. You can employ open-ended questions to better understand the client's position and facilitate communication. Restate what you heard the client say to affirm that you are listening and to minimize misunderstandings. Finally, focus on solving the problem rather than assigning blame. If a resolution is beyond reach, it may be necessary to involve a supervisor or the HR department for additional support.