Final answer:
The correct option is B). Human skills are essential for understanding, altering, leading, and controlling the behavior of other workers in a leadership or management role.
Step-by-step explanation:
The general ability to understand, alter, lead, and control the behavior of other workers is a human skill. This involves effective communication, empathy, and the ability to work with others, which is essential in any leadership or management role. It encompasses a broad range of interpersonal skills that allow an individual to work effectively with team members and navigate the complexities of organizational dynamics.