Final answer:
Customers want organizations to be responsive and customer-oriented in meeting their needs or finding a solution that satisfies them.
Step-by-step explanation:
Customers want organizations to be responsive in meeting their needs or in finding a solution that will satisfy them. This means that organizations should be prompt and attentive to customer requests and concerns, and should strive to provide timely and effective solutions.
For example, if a customer calls a company's customer service line with a problem or complaint, they expect to be greeted by a representative who is willing to listen, understand their issue, and take steps to address it. The organization should aim to resolve the customer's problem as quickly as possible and to ensure their satisfaction with the outcome.
In addition to being responsive, organizations should also be customer-oriented. This means that they should prioritize the needs and preferences of their customers, and work towards delivering products or services that meet or exceed their expectations.