Final answer:
The statement that playing with hair, pulling at an ear, and other such habits should be minimized because they tend to send negative messages to customers is true. Playing with hair, pulling at an ear, and other such habits should be minimized because they send negative messages to customers.
Step-by-step explanation:
Playing with hair, pulling at an ear, and other such habits should be minimized because they tend to send negative messages to customers. By engaging in these habits, it can make customers feel uncomfortable or think that you are not focused on their needs. Body language plays an important role in customer service, so it's crucial to maintain a professional image.
In customer service, it's important to be aware of our actions and how they may be perceived. Engaging in habits like playing with hair or pulling at an ear can give off the impression that we are not paying attention or are distracted. To ensure positive interactions with customers, it's best to minimize these actions and maintain a professional appearance.