Final answer:
Customer service is the ability of knowledgeable and capable employees to deliver products to customers. It is an essential aspect of running a successful business and ensuring customer satisfaction.
Step-by-step explanation:
Customer service is the ability of knowledgeable and capable employees to deliver products to their external and internal customers. It is an essential aspect of running a successful business and ensuring customer satisfaction.
For example, in the context of a manufacturing company, customer service can involve responding to customer inquiries, resolving any issues or complaints, and ensuring timely delivery of products. It also extends to providing support and assistance to internal customers, such as colleagues and supervisors.
Exceptional customer service can have various benefits, including positive feedback from supervisors, increased job satisfaction, and potential opportunities for growth and advancement within the organization.