Final answer:
To handle a noisy work environment while on a customer call, move to a quieter space or politely request quiet from colleagues. Choose words carefully and maintain respect, and discuss long-term solutions with a supervisor if necessary.
Step-by-step explanation:
The best course of action when you receive a customer call amidst noise created by team members laughing and joking is to first seek a quiet environment to continue the call so you can hear and respond to the customer properly. If moving to a quieter space is not possible, you might need to signal to your teammates to quiet down, using non-verbal cues or a polite request, emphasizing the importance of professionalism during customer calls.
When interacting with your team about the noise, it's crucial to choose your words carefully to avoid offending anyone and to remain open and respectful. If needed, discuss the situation later with your supervisor to find a long-term solution to ensure that the work environment remains conducive to taking calls. This approach to conflict resolution and prioritizing customer service helps to maintain professional relationships and ensures job satisfaction.