Final answer:
To build positive working relationships in the support center, project a positive attitude, develop organizational savvy, and engage in bridge-building conversations and conflict management.
Step-by-step explanation:
A best practice for building positive working relationships with other groups in the support center is to project a positive attitude. Being a positive team player is valued and can contribute to a harmonious and positive working environment. Instead of complaining, offer possible solutions and be willing to go above and beyond when possible. Additionally, remaining flexible, responding professionally to feedback, and actively participating in meetings can help build trust and collaboration.
Another best practice is to develop organizational savvy. Understanding workplace politics and company priorities, as well as building collaborations and influencing initiatives, can help navigate the organization and foster positive relationships. Being aware of the larger context of your manager's personality, responsibilities, and concerns is also important in approaching your work and communication in a collaborative and successful manner.
Lastly, engaging in bridge-building conversations and managing conflicts in a respectful and problem-solving manner can maintain positive working relationships. Using careful and respectful language, listening to the other person's perspective, asking open-ended questions, restating what you heard, and focusing on problem-solving instead of blaming are effective strategies.