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What was the customer service characteristic Marcos displayed?

User Flaxel
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Final answer:

Marcos displayed the customer service characteristic of problem-solving by listening to customer feedback, seeking out solutions, and implementing effective measures.

Step-by-step explanation:

Marcos displayed the customer service characteristic of problem-solving. He listened to the feedback from customers and sought out solutions from the customer service clerks.

He then implemented a solution by buying floor markings to show customers where to line up for each cash register, resulting in a more efficient and complaint-free experience for the customers and reduced stress for the clerks.

The customer service characteristic Marcus displayed was a refusal to engage in an illicit activity. Marcus was approached by Maria Macapa to buy a ticket in a lottery, which he recognized as being against the law.

User Eduardo Aguad
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