Final answer:
To disengage from a talkative customer, use careful wording, stay calm, listen actively, and set expectations for the call's conclusion to manage call times effectively.
Step-by-step explanation:
When addressing the question of how to disengage from a talkative customer in a professional manner, several best practices should be considered to manage call times effectively. Firstly, it's important to choose your words carefully to maintain a professional demeanor and not to inflame the situation. Employing phrases that respect the customer's time and clearly communicating that you want to ensure all customer needs are met can help steer the conversation towards a close without appearing dismissive. Secondly, staying calm and actively listening can also aid in recognizing when the customer has finished their thought, allowing for a natural transition in ending the call. Lastly, if the conversation does not seem to be heading towards a conclusion, setting expectations by mentioning other customers needing assistance or other tasks to be attended to can also help in disengaging politely but firmly.