Question

Governance is the means by which an organization accomplishes two specific goals. One is to direct the organization. According to ITIL 4, what is the second objective of governance?

a) Optimization
b) Automation
c) Orchestration
d) Control

Answer 1

In ITIL 4, the second objective of governance within an organization is to maintain control over its operations. Alongside providing direction, control ensures that the organization's established guidelines are met and that its strategies are executed effectively.

Step-by-step explanation:

The goal of governance within an organization is not only to direct the organization, which is typically done through processes and policies established by entities such as the board of directors but also to maintain control over the organization. In ITIL 4, governance aims to ensure that the organization's goals and strategies are achieved, and that its operations run smoothly and according to the established guidelines, hence the second objective of governance, apart from the direction, is controlled. The board of directors, the auditing firms, and major investors are all key players in the corporate governance structure. For instance, the collapse of Lehman Brothers serves as a stark reminder of what can happen when governance fails to exercise appropriate control leading to a lack of accurate financial information being provided to investors.