Question

According to ITIL 4, using the SVS, what do all components and activities of the organization specifically work together to co-create?

Answer 1

The components and activities of an organization in ITIL 4 work together to co-create value for customers and stakeholders.

Step-by-step explanation:

According to ITIL 4, the components and activities of an organization work together to co-create value for customers and stakeholders, as defined by the Service Value System (SVS).

The SVS provides a holistic approach to managing services and incorporates various components and activities such as:

• Guiding Principles: These are the core values and beliefs that guide the organization's decisions and actions.
• Governance: This includes the policies, processes, and structures that define how the organization is directed and controlled.
• Service Value Chain: This represents the set of interconnected activities that an organization performs to deliver value to its customers.
• Practices: These are the sets of organizational resources and capabilities used to perform work.
• Continual Improvement: This component focuses on regularly assessing and improving the organization's structures, processes, and outcomes.

By aligning these components and activities, organizations can effectively co-create value with their customers and stakeholders.