Final answer:
A positive attitude is crucial, but customer service also requires professionalism, resourcefulness, and being a team player. Seeing one's manager as an internal customer can lead to opportunities and is valued in hiring and performance assessment.
Step-by-step explanation:
The statement 'Customer service requires nothing more than a positive attitude' is false. While a positive attitude is indeed important and contributes to career success, excellent customer service involves a combination of various skills and attributes. These include professionalism, resourcefulness, being a positive team player, and offering solutions instead of complaining. For instance, thinking of your manager as your most important internal customer means you should strive to provide exceptional customer service, which can lead to positive feedback and greater opportunities. In work culture, being positive is seen as equally valuable as competence in one's job role and is essential in both hiring and job performance assessment.