Final answer:
It is false to show anger to a customer as it's unprofessional and can damage a business's reputation. Using metacognition to manage one's emotions is a better approach for maintaining a positive customer experience and professional image.
Step-by-step explanation:
Showing anger to a customer is false. It is highly unprofessional and inappropriate to express anger towards customers. Instead, one should use metacognition to understand and manage their emotions. It is crucial for business professionals to maintain composure and handle difficult situations with poise to uphold a professional image and ensure customer satisfaction.
A manager or employee who displays anger towards customers risks damaging the business's reputation and, as a result, could face consequences such as cultural sanctions or even legal repercussions depending on the situation. This may include being labeled unprofessional or lazy, receiving traffic tickets, paying fines, or facing imprisonment for more severe cases. Therefore, managing one's emotions in the face of provocation is a key aspect of maintaining a positive business environment.